Cancellation & Refund Policy

Last updated on: 17-12-2025 17:08:30

ONELOOM DESIGN PRIVATE LIMITED believes in helping its customers as far as possible and has therefore adopted a liberal cancellation and refund policy. This policy outlines the terms under which cancellations, returns, and refunds may be requested.

Order Cancellation

• Cancellation requests will be considered only if they are made immediately after placing the order.
• Cancellation requests may not be entertained if the order has already been communicated to vendors/merchants and the shipping process has been initiated.

Non-Cancellable Items

• Cancellation requests are not accepted for perishable items such as flowers, eatables, or similar goods.
• A refund or replacement may be considered if the customer can establish that the quality of the delivered product is not satisfactory.

Damaged or Defective Products

• If you receive a damaged or defective product, please report it to our Customer Service team.
• Such requests will be processed only after the merchant has verified and confirmed the issue.
• The issue must be reported within 7 days of receiving the product.

Product Not as Described

• If the product received is not as shown on the website or does not meet your expectations, you must inform our Customer Service team within 7 days of receiving the product.
• After reviewing your complaint, the Customer Service team will take an appropriate decision regarding replacement or refund.

Manufacturer Warranty

• For products that come with a manufacturer’s warranty, any related complaints should be addressed directly with the manufacturer.

Refund Processing

• If a refund is approved by ONELOOM DESIGN PRIVATE LIMITED, it will take approximately 9–15 days for the refund to be processed and credited to the customer.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.