Cart
0
Orders
Below are some of are common questions about orders
How do I make a purchase?
Simply explore the collection, choose the pieces you love, and add them to your cart. Once you proceed to checkout and complete the payment, your order will be placed successfully.
How do I know if my order is confirmed?
Once your order is confirmed, you will receive a confirmation email with your order details. You will also receive shipping updates once your order is dispatched.
Can I change my shipping address after my order is placed?
If your order has not been shipped yet, we may be able to update the shipping address. Please contact us as soon as possible after placing your order.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
When will my order be shipped?
Shipping timelines vary depending on the brand and product type. Some items are ready to ship, while others are made to order or handcrafted in small batches. Estimated shipping timelines are mentioned on each product page.
What is your return policy?
Because many of our pieces are made to order or custom-crafted, returns or cancellations may not be available for certain products.
If your order arrives damaged or incorrect, we will absolutely help resolve it. To process a return, exchange, or damage claim, we may require clear photos or an unboxing video as proof of the issue.
Return and exchange eligibility is always clearly mentioned on each product page before purchase.
How long will it take until I receive my order?
As part of our slow-commerce approach, most orders are delivered within 2–3 weeks. Delivery timelines may vary depending on whether the product is ready to ship or made to order. Estimated delivery details are always mentioned on the product page.